X8k FAQ — all your questions answered in one place

No, each person may only hold one account at x8k. Creating multiple accounts is against our policy and may result in all associated accounts being permanently closed. Enjoy all the benefits with a single account.

Go to the login page and click the "Forgot Password?" link. Enter your registered mobile number or email — an OTP will be sent to you. Verify with the code and set a new password. The whole process takes about 2–3 minutes.

KYC (Know Your Customer) is an identity verification process that follows international compliance standards. It keeps your account secure and increases your withdrawal limits. To complete KYC, go to your account settings and upload photos of both sides of your national ID or passport. Verification is typically completed within 24 hours.

Yes, you can temporarily suspend your account at any time. As part of responsible gaming, x8k offers a self-exclusion option. You can activate it through your account settings or by contacting live chat.

You must be at least 18 years old to register and play at x8k. A valid ID must be submitted through the KYC process for age verification. Any account found to belong to a minor will be closed immediately.

x8k supports all major mobile banking methods in Bangladesh. You can deposit via Mobile Banking, Nagad, Rocket, Upay, and direct bank transfer. Cryptocurrency is also accepted in some cases.

The minimum deposit at x8k starts from just BDT 500. Maximum limits vary by payment method and account level. VIP members can deposit at higher limits. Check the deposit page for exact figures.

Deposits via Mobile Banking, Nagad, and Rocket are usually credited instantly (within 1–5 minutes). Bank transfers may take 1–3 business days. If your deposit hasn't been credited, contact us via live chat with your transaction ID.

x8k does not charge any fees on deposits. However, your mobile banking provider (such as Mobile Banking or Nagad) may apply their own transaction fees. Please check with your payment provider for details on any applicable charges.

If your deposit fails, first check the transaction status in your mobile banking app. If the amount was deducted but has not appeared in your x8k account, contact us via live chat with your transaction ID or reference number. The issue will be resolved promptly.

To withdraw, log in and go to the "Withdraw" menu. Select your preferred payment method (Mobile Banking, Nagad, Rocket), enter the amount, and confirm. KYC verification must be completed before your first withdrawal. Your withdrawal request will be processed as soon as it is submitted.

Withdrawals via mobile banking (Mobile Banking, Nagad, Rocket) are typically processed within 15 minutes to 2 hours. VIP members receive faster processing. Bank transfers may take 1–2 business days. Slight delays may occur during peak hours.

The minimum withdrawal amount at x8k is BDT 1,000. Maximum withdrawal limits are set on a daily, weekly, and monthly basis and vary by account level. VIP members are eligible for higher withdrawal limits.

To withdraw bonus winnings, you'll need to meet the wagering requirements first. Each bonus has its own wagering conditions, which are outlined in the bonus terms. Once the requirements are met, the funds are automatically moved to your withdrawable balance.

If your withdrawal hasn't arrived within the expected time, start by checking your transaction history. If the status shows "Processing", please wait a little longer. If the issue persists, contact us via live chat with your withdrawal reference number — we'll resolve it promptly.

New members at x8k receive an attractive welcome bonus on their first deposit. There are also opportunities to earn free spins and a reload bonus during the first week. Bonus amounts and terms may change from time to time, so check the promotions page regularly.

A wagering requirement specifies how many times you must bet your bonus funds before they can be withdrawn. For example, a 10x wagering requirement on a BDT 1,000 bonus means you need to place a total of BDT 10,000 in bets. This requirement can be met through both Live Casino and Sports Betting.

x8k offers a weekly cashback bonus. A percentage of your net losses over a set period is returned to you. The cashback rate is determined by your VIP level — the higher your level, the more cashback you receive.