X8k Privacy Policy – How Your Data Is Protected

1. Introduction

X8k (https://x8k.onl) is an internationally licensed online betting and gaming platform. We take the privacy of our users very seriously. This Privacy Policy explains in detail what information x8k collects, why we collect it, how we use it, and how we keep it secure.

This policy applies to all x8k services — the website, mobile app, and any service delivered through a digital channel. By using x8k, you are considered to have automatically accepted this policy.

Our Privacy Policy may be updated from time to time. You will be notified in advance of any significant changes. The date of the latest update will always be shown at the top of the page.

2. What Information We Collect

X8k collects various types of data, divided into two main categories:

Personal Information

• Name, email address, phone number
• Date of birth (for age verification)
• Current address & country
• National ID or passport details (for KYC verification)
• Payment method details (Mobile Banking/Nagad number, etc.)

Non-Personal Information

• Device type, operating system & browser information
• IP Address & Approximate Location
• Browsing patterns on the website, including which pages you visited and for how long
• Gaming history & betting information
• Data collected through cookies and tracking pixels

We only collect information that is necessary to deliver our services, maintain security, and meet legal obligations.

3. How Information Is Collected

X8k collects information in several ways:

• At the time of registration: Information you provide when creating an account.
• During the KYC process: Documents uploaded during identity verification.
• At the time of a transaction: Payment information at the time of deposits and withdrawals.
• Automatically: Through cookies and log files when using the website or app.
• When contacting support: When you contact us by email or chat.
• From third parties: Necessary information from payment providers or identity verification services.

4. Purpose of Data Use

X8k uses the collected data for the following purposes:

We never share your data with third parties for advertising purposes. Your email may be used for x8k's own internal marketing communications, but you can unsubscribe at any time.

5. Data Sharing & Disclosure

X8k strictly commits to never selling your personal information. However, data may be shared in the following limited circumstances:

• Service provider partners: Payment gateways, KYC verification services & game providers that support the operation of x8k's platform. Only necessary data is shared with these parties.
• Legal Authorities: Information may be disclosed in response to a court order or a lawful request from a regulatory authority.
• Company restructuring: If x8k ever undergoes an acquisition or merger, users will be notified in advance.

All our partners are bound by the same strict privacy standards as x8k. They are not permitted to use your information for any purpose beyond what is contractually agreed.

6. Cookie Policy

X8k uses cookies on its website and app. Cookies are small text files stored on your device. x8k uses three types of cookies:

• Essential Cookies: Maintaining login sessions and ensuring security. The site cannot function properly without these.
• Performance cookies: Collects analytics data to understand which pages are used most. All data is anonymized.
• Preference cookies: To remember your language, theme, or other preferences.

You can manage or delete cookies through your browser settings. Note that disabling essential cookies may cause some features to not function properly.

7. Data Security Measures

X8k uses industry-standard security technologies to protect your data:

• 256-bit SSL/TLS encryption — applied to all data transmissions
• AES-256 Encryption — for sensitive data stored on our servers
• Multi-factor authentication (MFA) — for account access
• Firewall & intrusion detection systems
• Regular security audits & penetration testing
• Restricted staff access — only authorized personnel can view data
• Automated suspicious activity detection system

However, no online platform can guarantee 100% security. In the event of a data breach, x8k will promptly notify all affected users and take the necessary steps to address it.

8. Your Rights

As an x8k user, you have the following rights over your own data:

• Right to access: You can find out what information we hold about you.
• Right to rectification: You can request corrections to any inaccurate or outdated information.
• Right to erasure: You can request deletion of your data under certain conditions.
• Right to restrict processing: You can request that we stop using your data for specific purposes.
• Data portability: You can receive your information in a structured, portable format.
• Right to Object: You can opt out of marketing communications at any time.

To exercise any of these rights, please contact our support team. Your request will be processed within 30 business days. Note that we may be legally required to retain certain information.

9. Minors' Data

X8k strictly refrains from providing services to anyone under 18. We do not intentionally collect or store any information from minors.

If a minor is found to have created an account using false information, that account will be immediately closed and all collected data will be deleted.

If a parent or guardian believes their child has created an account, please contact x8k Support immediately.

10. Data Retention Period

X8k does not retain data longer than necessary. General retention policy:

• Active account data — for the full duration the account remains active
• After account closure — up to 5 years, as required by law
• Transaction records — 5–7 years in accordance with financial regulations
• KYC documents — up to 5 years, as required by regulatory rules
• Cookie data — typically 30 days to 1 year

Once the retention period expires, data is securely deleted or anonymized.

11. Policy Changes

X8k may update this Privacy Policy at any time. For significant changes, you will be notified in advance by email or through an in-platform notification.

Continued use of the platform after any changes will be considered acceptance of the updated policy. If you do not agree to the changes, you may request to close your account.

For any privacy-related questions or concerns, please reach out to the x8k support team. We're always here to help.